Política de reembolso


Booking, Cancellation & Refund Policy 

General Admission: Immersion & Open Experiences

All Immersion and Open Experience bookings are final sale and non-refundable, except as required by applicable California law.

Cancellations must be submitted at least 24 hours in advance via email to inspirapando@gmail.com.

  • Cancellations made 24+ hours in advance:
    A $25 cancellation fee will apply. The remaining balance will be issued as a non-transferable credit, valid for 90 days from the original cancellation date.
  • Cancellations made less than 24 hours in advance or no-shows:
    No credit or refund will be issued.

All credits expire 90 days from the date of cancellation and have no cash value.

Group Bookings & Private Parties

A non-refundable 20% deposit is required to secure all group or private event bookings. The remaining balance is due at the start of the event unless otherwise agreed in writing.

Additional pre-event fees may apply depending on vendor services or special requests.

  • Cancellations made 7+ days in advance:
    Eligible for a full refund of amounts paid, excluding the deposit unless otherwise stated.
  • Cancellations made less than 7 days in advance:
    Subject to a $50 cancellation processing fee, and remaining funds may be issued as a credit at the company’s discretion.

Arrival & Session Policy

Guests are encouraged to arrive early, as a 30-minute welcome window is provided to allow for parking, preparation, and check-in.

  • Late arrivals may result in a shortened or modified session without refund.
  • Due to the nature of working with animals, sessions may be delayed, adjusted, or relocated for safety or operational reasons.
  • Sessions may be extended upon arrival subject to availability and additional fees.
  • Guests who fail to arrive during their scheduled session time may be considered a no-show.
  • No-shows are not eligible for refunds, credits, rescheduling, or transfers.
  • It is the guest's responsibility to allow adequate travel time and arrive prepared for their scheduled experience.

By booking an experience, guests acknowledge that admission is time-specific and that failure to arrive on time may result in forfeiture of all amounts paid.

Contact

For all scheduling questions or concerns, please contact:
📧 inspirapando@gmail.com